Friday, May 16, 2008

OMG! and what to do after a data loss...

Once the tranqulizers have kicked in and you realize that what just happened is really really bad, you can take some relief in knowing that all may not be lost.

ALL computer users experience, in some form or another, the loss of some important information from a variety of causes which I will address in a later Blog. For home users its usually email or contacts, passwords, home finance or investment information, family photos, downloads, home business information, etc. For business the losses can be catastrophic and the statistics indicate that a large amount of businesses (up to 75%) will go bankrupt, within 2 years, after a critical data loss.

Even though Data Recovery experts claim that in 80 percent of cases, lost data can be recovered, the costs can vary from a few hundred to a few thousand dollars. Add the cost of lost sales and productivity in a multiple employee organization and the costs rise again. If there is permanent data loss the rebuilding can take hundreds of hours and the cost skyrockets. The value of business data has been estimated by a number of sources to be $10,000.00 per megabyte. Consider this carefully when you are choosing your backup method.
Many backup experts would agree that the time and money spent investigating a backup method is an investment, not an expense.

If your computer was stolen, there's not much I can offer other than my condolences and hope that you get it back, data intact. There are computers designed for the mobile workforce and they have built in security features that prohibit access to the computer and hard drive. Live data encryption is readily available and can protect your clients or business from information falling into the wrong hands.
If you have Datashield Online Backup then your data is recoverable (to the point of your last backup) to any computer with an internet connection.

If your hard drive has failed the first thing you need to do is STOP TRYING TO GET IT GOING until reading this next paragraph!

Hard drives are mechanical. They have fast moving parts that WILL wear out. When these parts break loose they can come in contact with the disks that hold your information. If your disk(s) become damaged the data can be recovered but the more damage that happens to your disks the more expensive recovery becomes and the less likely that all your data can be recovered. The best thing to do if you hear a metallic tinkling or scratching sound coming from your harddrive is to shut it down and DO NOT attempt to start your computer until consulting with a qualified technician with experience in hard drive failures and data transfer/recovery.

Qualified Technicians can advise you on the next steps and potential costs involved. Again, the best practices here are to have a your critical information backed up on a regular reoccuring basis BEFORE a data loss occurs. I'll talk more about backup methods in a later module.

If your computer does not start there are a number of potential causes for this. With the outcome of keeping your data intact being paramount, best practices again suggest contacting a qualified tech.

If you have lost data to a virus or accidental deletion/format there is still hope. Again the first thing to do is STOP doing anything on your computer. Anything you do beyond this point may overwrite lost files and make them unrecoverable.

Self Recovery - If you have accidentally deleted a file don't loose all hope yet! There are a number of programs available that you can use to scan your drive for files that cannot be seen by the operating system or if there is no operating system. Read and follow the instructions carefully. If you are not comfortable with the process then contact your local tech. Keep in mind that different techs have different strengths and may or may not have the skills to recover your information. Ask as many questions as you can to determine the experience and approximate costs involved.

Most people contact me after they have lost some or all of their data. They all have the intentions of backing up regularly but life happens and we don't. Automated online backup is the best method available today and storage costs have come down considerably. Stay tuned for 'what to look for in a backup provider' in a later blog.

If you have any questions about data recovery or backup please feel free to contact me or visit
Datashield.



"A thousand mile journey begins with one step"
Lao Tse

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